• Provide first-line technical support via phone, email, chat, or other communication channels, addressing Farmer Onboarding, troubleshooting issues, and resolving problems related to devices and systems.
• Diagnose hardware and software issues with devices, sensors, gateways, and related components, utilizing diagnostic tools and techniques to identify root causes and implement solutions
• Guide through the Data Collection, setup, installation, and configuration of devices and applications, including Farmer Onboarding, Device Mapping, Farm GPS Boundary Collection, LoRa Network Setup, and integration with existing systems or platforms.
• Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to escalate complex technical issues, prioritize resolution efforts, and ensure timely response and resolution for customer inquiries.
• Document and track customer interactions, technical issues, and solutions using a customer relationship management (CRM) or ticketing system, maintaining accurate records and communication logs for reference and analysis.
• Provide proactive support and guidance to customers on best practices for optimizing the performance, security, and reliability of Devices and Gateways, including software updates, firmware upgrades, and system maintenance tasks.
• Stay informed about the latest developments, updates, and releases related to cultYvate Devices, platforms, protocols, and standards, and share knowledge and insights with colleagues and customers as appropriate.
• Participate in developing and delivering training materials, knowledge base articles, and self-help resources to empower customers to troubleshoot common issues and perform basic maintenance tasks independently.
• Collaborate with Teams to coordinate support efforts, escalate unresolved issues, and facilitate resolution of customer inquiries or technical challenges as needed.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline support processes, enhance product documentation, and improve the overall customer experience.
• Collaborate with agricultural technology experts and internal teams to resolve technical issues, identify opportunities for improvement, and contribute to developing new features or solutions tailored to the needs of agricultural stakeholders.
• Develop Project/Season Reports and analyse Crop data to get insights on the effective adoption and utilization of agricultural technologies by end-users and to fulfil Project SLAS and deliverables.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline support processes, enhance product documentation, and improve the overall customer experience

Embedded Systems  Sensor Integration

• Troubleshooting
• Knowledge on IoT
• Language : – Hindi, English